FAQs

(Frequently Asked Questions)

Placing an order could not get any easier! Browse through our shop all category and add any items which you wish to purchase to your shopping cart. After you have finished selecting all of your items, click the ‘Checkout’ tab where you will be asked to complete personal information to complete your order. If you make a mistake whilst making an order and are unable to correct it within your shopping car, please contact us and we will correct this. You will receive an email to confirm that your order has been received. 

Payment & Shipping
As soon as an order has been completed. Your order will be sent singed delivery and will be with you within 3 working days.

Wholesale

To order any products on a wholesale quantity or for business to business please email us at info@thesweetretreat.co.uk.

Secure Ordering & Payment Options

The Sweet Retreat is committed to providing the safest and most secure shopping experience available online accepting all major Credit, Debit Cards & Paypal. We use secure server technology that implements Secure Socket Layering (SSL) to protect your details and assist your shopping experience. 

In summary, your payment details and personal details are safe when you order with thesweetretreat.co.uk!

Refunds

You must contact us within two days from dispatch if goods are lost or have been damaged in transit so we can claim to the courier and correct this. Any products received damaged must been sent with an imagery evidence of how the goods have been received. Please attach your order number in all contact with us.

 

You are agreeing that proof of delivery supplied from our courier service is adequate evidence that goods have been received.

 

Privacy Policy 
The Sweet Retreat does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to: (a.) Take and fulfil customer orders.  (b.) Administer and enhance the site and service. (c.) Only disclose information to third-parties for goods delivery purposes.

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